Log In Page

When you access the gemRetailer, the page displays Welcome to gemRetailer and you are required to enter your user name and password to log in to the gemRetailer.

The Information box above the Username displays information about the gemRetailer. The information box below the Password displays information about the login fields.

All users are prompted to change their password every 60 days. (See the Change Password page.)

What You Can Do

Enter the user name and password, and then click the Login button to display the gemRetailer Home page. You must enter the password in the correct case.

If you have entered your login credentials incorrectly,
re-enter the credentials and click the Log In button.
If you exceed the number of login attempts permitted with invalid credentials, the information area below the password indicates you are no longer active and that your password is locked. (See Request a Password Reset for a Forgotten Password.)
If you are logging in for the first time or the password administrator has reset your password, the Change Password screen is displayed after logging in. The system requires you to change your password before you can continue. (See the Change Password page.). After successfully changing your password, you are logged in and the Home page is displayed.

1. Click the Forgot your password? link.

2. Enter your user name when prompted and click the Continue button.

3. When an information message displays the message: If the specified user exists and is active, an e-mail containing a reset link has now been sent, click the Back button to return to the Login page.

4. Go to the e-mail account associated with your user name. When you receive an e-mail from the IA Lottery, subject Password Reset, and open e-mail.

5. Enter a password in New Password that meets MA Lottery password criteria. Enter the same password in Confirm Password and click the Change Password button. You are logged in to the gemRetailer and the Home page is displayed.